Privacy Policy
Effective Date: 10-08-2026
At OptiLife Hospitals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide through forms and other interactions on our website, including:
- Name
- Email address
- Mobile or telephone number
- Location or city
- Information provided through contact forms
- Information provided when requesting an appointment
- Your message, enquiry, or other information you choose to provide
When submitting an appointment request, you should provide only the information necessary for us to respond to your request or assist with scheduling an appointment.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or source
- General website usage and interaction information
This information is generally used for website operation, security, analytics, and improving our services.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests
- Process and respond to appointment requests
- Contact you regarding your enquiry or appointment
- Provide information about our hospital, doctors, departments, and services
- Improve our website and user experience
- Maintain website security and prevent fraudulent or unauthorized activity
- Monitor website performance and usage
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the reason it was collected without appropriate notice or, where required, your consent.
3. Appointment and Contact Forms
Information submitted through our contact and appointment request forms may be accessed by authorized personnel for the purpose of responding to your request and providing the requested assistance.
Submitting an appointment request through the website does not necessarily confirm an appointment. Our hospital or authorized representative may contact you to confirm availability, timing, and other relevant details.
Please avoid submitting unnecessary sensitive medical information through general website contact forms unless specifically requested by OptiLife Hospitals through an appropriate and secure channel.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.
Cookies may be used for purposes such as:
- Remembering website preferences
- Understanding how visitors use the website
- Measuring website performance
- Improving website functionality
- Maintaining website security
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Analytics and Third-Party Services
We may use third-party services, such as website analytics, security, hosting, form-processing, communication, or other technology providers, to operate and improve our website.
These third parties may process information in accordance with their own privacy policies and applicable laws. We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.
6. How We Protect Your Information
OptiLife Hospitals takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the website.
7. Sharing of Information
We do not sell or rent your personal information.
We may share information with:
- Authorized employees or representatives who need the information to respond to your request
- Service providers who assist us in operating our website or providing related services
- Professional advisers or authorities where required by law
- Government or regulatory authorities when legally required
Information will be shared only where reasonably necessary for the relevant purpose or as required or permitted by applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, respond to requests, maintain appropriate records, comply with legal obligations, resolve disputes, and enforce our agreements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a concern regarding the handling of your personal information
To exercise an applicable privacy right or make a privacy-related enquiry, please contact us using the details provided below.
10. Children’s Privacy
Our website is not specifically directed toward children. We do not knowingly collect personal information from children through the website without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
11. External Links
Our website may contain links to third-party websites, services, or social media platforms. OptiLife Hospitals is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
OptiLife Hospitals
Email: info@optilifehospitals.com
Phone: +919167592155